Privacy Policy

This Privacy Policy describes how Naturalista (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from www.naturalista.shop (the “Site”).

1.⁠ ⁠Personal Information We Collect

When you use our Site, we collect certain information that may identify you (“Personal Information”). The types of Personal Information we collect include:

a. Order & Account Information

• Name

• Email address

• Phone number

• Shipping & billing address

• Payment details (credit/debit card info via third-party processor)

• Purchase history

b. Device & Usage Information

• IP address

• Browser type

• Device identifiers

• Location (general)

• Time zone

• Site activity (pages viewed, time spent, referring URLs)

• Cookies, web beacons, tags, and pixels

c. Customer Support & Communications

• Information you voluntarily provide via email, forms, surveys, reviews, or messages

2.⁠ ⁠How We Use Your Information

We use the information we collect to:

• Fulfill orders and process payments

• Deliver products and manage returns

• Communicate order updates or promotional offers

• Provide customer support

• Improve our website experience and products

• Detect fraud and enhance security

• Comply with legal obligations

3.⁠ ⁠Sharing Your Personal Information

We only share your information with trusted third-party service providers to operate our business and fulfill services:

Examples of partners we may share with include:

• Payment processors (e.g., PayPal, Stripe)

• Shipping carriers

• Email marketing platforms

• Analytics and ad providers (e.g., Google Analytics, Meta)

• Web hosting and security tools

We do not sell your Personal Information.

4.⁠ ⁠Targeted Advertising & Analytics

We may use your data to show you personalized ads on other platforms. For example:

• Google Analytics – Learn more at: Google Privacy

• Facebook Ads – Learn how to opt out here

• You can also visit the Digital Advertising Alliance to manage ad settings.

5.⁠ ⁠Your Rights

For California Residents (CCPA)

You have the right to:

• Request a copy of the personal information we hold

• Ask us to delete your data

• Opt out of certain data uses (like targeted advertising)

To make a request, email us at [email protected]

For EEA Residents (GDPR)

You have the right to:

• Access and correct your data

• Request deletion or data portability

• Object to or restrict data processing

We process data under these lawful bases:

• Your consent

• Contract fulfillment

• Legal obligations

• Legitimate interests

6.⁠ ⁠Cookies

We use cookies to remember your preferences, keep your shopping cart updated, and improve your browsing experience.

You can disable cookies in your browser settings. Learn more at AllAboutCookies.org.

7.⁠ ⁠Data Retention

We retain your personal information:

• For as long as necessary to fulfill orders or comply with legal obligations

• Or until you ask us to delete it (unless required to retain it)

8.⁠ ⁠Do Not Track

Some browsers offer a “Do Not Track” signal, but there is no industry-standard response. Therefore, we do not alter our data collection when we detect such a signal.

9.⁠ ⁠Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons. Updates will be posted on this page with a revised “Last Updated” date.

10.⁠ ⁠Contact Us

Have questions or requests?

Please contact us at:

Email: [email protected]

Website: www.naturalista.shop

Last Updated August 05, 2025